Refund and Returns Policy

Last Updated: June 3, 2024

Overview

At lunarevo.top, operated by Russo Hauwa, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must meet the conditions outlined below.

2. Eligibility for Returns

For a return to be accepted, the item must meet the following strict conditions:

  • The item must be unused and in the same condition that you received it.
  • It must be in its original packaging, with all original tags, labels, and hygiene seals attached and untampered with.
  • The item must not show any signs of wear, washing, alteration, or damage.
  • You must have the receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned for hygiene or other reasons, including:

  • Gift cards.
  • Perishable goods (such as food, flowers, or plants).
  • Customized or personalized products.
  • Health and personal care items (e.g., intimates, cosmetics if opened).
  • Downloadable software products.

Please contact us if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call us at +14949933656 within 30 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, and the clear reason for the return.
  3. Our team will review your request and, if approved, provide you with instructions, including a Return Merchandise Authorization (RMA) number if applicable, and the correct return shipping address.
  4. Please do not send your item back to Russo Hauwa without first receiving authorization and detailed instructions from us. Items sent back without a prior return request may not be accepted or processed.

5. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds

Once your return is received and thoroughly inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the eligibility criteria.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please be aware that it can take some additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at [email protected].

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right promptly.

9. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

10. Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.